Cannot connect my Android phone over the Inernet to IP Camera

View: 1542\|Reply: 3	go Cannot connect my Android phone over the Inernet to IP Camera

aimie

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Post on 2013-1-10 05:41 |All posts

Last edited by aimie on 2013-1-10 05:52

my camera is the JTP3815
My router is the Technicolour Gateway TG582N
My IP Camera is set up wirelessly and can be viewed in the house from my phone but cannot be viewed outside the house over the Internet.

At step 5 i am getting the notification below;-
Obtaining DDNS options from the camera... Success!
Obtaining DDNS registration status ...
Error: DDNS account and password are correct, but have not logined DNS server

If i then try the modify button it requires a password which i do not have.

if i do need it can you send it me.

if i do not need it then how do i connect the DNS Server.

thanks

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support04

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Post on 2013-1-10 11:21 |All posts

Reply aimie 's thread

As you would like to view the camera from internet via your Android mobile phone, you need to set the remote view in your computer at first. Please get back to step 3 of IP Camera Wizard and open the camera in your local network. Then set the DDNS in the Device Management like the below.

DDNS service: Tenvis.info

Update URL: user.tenvis.info

DDNS Mode: 808

DDNS User: xxx

DDNS Password: ****

And you can login the camera by this URL:

http://xxx.tenvis.info

For the port forwarding, please open your router's webpage and forward the port manually.
You can also check the below webpage to find whether your router is listed.

http://www.tenvis.com/support_service.html?type=5

If you still can not make the port forwarding work, please send us several snapshots of your router's webpage. Thanks.

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DeeDub8 aimie. The Tenvis DDNS is only one of a number of options. If your have a static IP address you do not need DDNS Your router could have 1 or more DDNS options. How you access is your choice. Post on 2013-2-22 08:26

aimie I have done all of that. it will not recognise the DDNS. IF THIS CANNOT BE SORTED OUT I WANT MY MONEY BACK... thank you Aimie Post on 2013-1-10 18:24

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support04

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Post on 2013-1-11 10:54 |All posts

Reply aimie 's thread

As it is just the setting problem, please kindly let us make the setting for you. You can check the PM and add our Skype ID first. Then we can make the setting for you via remote assistance. Thanks.

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grahamrob

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Post on 2013-2-22 06:29 |All posts

Reply support04 's thread

Hi I work for Telstra (AUSTRALIA) what you need to do is set the address inthe range of the Technicolour Gateway TG582N ,10.0.0.?? and the default gatewat 10.0.0.138. port 80 and assign the appshairing to that address(10.0.0.??) Hope it helps Cheers Graham

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